​Last updated: [December 12, 2025]

This Privacy Policy describes how A2B Exchange (“we”, “us”, or “our”) collects, uses, and protects personal information when you visit our website at [www.a2bexchange.org] (the “Site”), contact us, sign up for updates, register for events, or support our work.

By using our Site, you agree to the collection and use of information in accordance with this Privacy Policy.

​

1. Who We Are

A2B Exchange is a nonprofit organization based in Charlotte, North Carolina, focused on supporting neurodivergent children and their families through education, resources, and inclusive community programs.

If you have any questions about this Privacy Policy, you can contact us at:

• Email: info@a2bexchange.org

• Mailing Address:
  A2B Exchange
  3540 Toringdon Way, Suite 200 #1021
  Charlotte, NC 28277
  United States

 

2. Information We Collect

We collect different types of information in order to provide and improve our services.

 

2.1 Information You Provide Directly

We may collect information you voluntarily provide when you:

• Fill out a contact form

• Sign up to receive emails or newsletters

• Register for a workshop, event, or program

• Apply to volunteer

• Make a donation (via a third-party payment processor)

• Communicate with us by email, phone, or social media

This may include:

• Name

• Email address

• Phone number

• Mailing address

• Organization or affiliation

• Information about your interests or your child’s needs (if you choose to share it)

• Donation amount and basic transaction details (we do not store full payment card numbers)

Important: Please do not share sensitive medical information, diagnoses, or confidential details about yourself or your child unless it is truly necessary and you understand the risks of sending such information online.

 

2.2 Information Collected Automatically

When you visit our Site, we may automatically collect certain information, such as:

• IP address

• Browser type and version

• Device type and operating system

• Pages you visit and the time and date of your visit

• Referring website (if you clicked a link from another site)

We may use cookies and similar technologies to help our Site function and to understand how visitors use it. You can usually control cookies through your browser settings.

 

2.3 Information from Third Parties

We may receive limited information about you from third-party services we use, such as:

• Email marketing services (e.g., for mailing lists)

• Payment processors (for donation confirmations)

• Event registration platforms

These third parties have their own privacy policies that govern how they handle your data.

 

3. How We Use Your Information

We use the information we collect for purposes such as:

• Responding to your questions and messages

• Registering you for workshops, events, or programs

• Managing volunteer inquiries and participation

• Processing and acknowledging donations

• Sending updates, newsletters, and opportunities (if you’ve opted in)

• Improving our website, communications, and programs

• Maintaining the security and integrity of our Site

• Complying with applicable laws and regulations

We do not sell your personal information.

 

4. Legal Bases (If Applicable)

If you are located in the European Economic Area (EEA), the UK, or other regions with similar laws, we process your personal information based on:

• Your consent (e.g., signing up for our email list)

• Our legitimate interests (e.g., improving our programs and communications)

• Legal obligations (e.g., record-keeping or compliance requirements)

 

5. Cookies and Tracking Technologies

Our Site may use cookies and similar technologies to:

• Remember your preferences

• Understand how visitors use our Site

• Improve content and user experience

You can usually set your browser to refuse some or all cookies. If you disable cookies, some parts of the Site may not function properly.

 

6. How We Share Information

We may share your information with:

• Service providers who help us operate our website, email communications, events, and donations (for example: website hosting providers, email marketing platforms, analytics providers, and payment processors).

• Professional advisors (such as lawyers or accountants), when necessary.

• Authorities or law enforcement, if required by law or to protect our rights, safety, or the rights and safety of others.

We do not sell or rent your personal information to third parties.

Where possible, we limit the information shared with service providers to only what they need to perform their services.

 

7. Children’s Privacy

Our programs are designed to support children and families, but our website and online forms are intended for parents, guardians, and adult caregivers, not for children to use on their own.

• We do not knowingly collect personal information directly from children under 13 without verifiable parental consent.

• If you believe that a child under 13 has provided us with personal information without your consent, please contact us at info@a2bexchange.org, and we will take steps to delete that information.

 

8. Your Choices and Rights

Depending on where you live, you may have certain rights regarding your personal information, such as the right to:

• Access the personal information we hold about you

• Request corrections to inaccurate or incomplete information

• Request deletion of your personal information (subject to legal or operational requirements)

• Opt out of receiving marketing or newsletter emails

You can:

• Unsubscribe from our email list by clicking the “unsubscribe” link at the bottom of our emails, or

• Contact us at info@a2bexchange.org to make a request regarding your information.

We may need to verify your identity before fulfilling certain requests.

 

9. Data Security

We take reasonable steps to protect the personal information we collect against loss, misuse, unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

 

10. Data Retention

We retain personal information only for as long as necessary to:

• Provide services and programs

• Maintain records of donations and communications

• Comply with legal, accounting, or reporting obligations

• Resolve disputes and enforce our agreements

When we no longer need your information, we will delete it or anonymize it where feasible.

 

11. International Visitors

Our organization is based in the United States, and our servers or service providers may be located in other countries. By using our Site from outside the United States, you understand that your information may be transferred to and processed in the United States or other jurisdictions that may have different data protection laws than your country.

 

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the “Last updated” date at the top of this page. We encourage you to review this page periodically.

Your continued use of the Site after any changes are posted means you accept those changes.

 

13. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us at:

• Email: info@a2bexchange.org

• Mailing Address:
  A2B Exchange
  3540 Toringdon Way, Suite 200 #1021
  Charlotte, NC 28277
  United States